Clinical Operations Group

Providers and management from different departments meeting together to achieve common goals

Healthcare organizations succeed everyone is on the same page

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Facktor offers great advice on optimization, integration, and overall efficiencies.

A patient walks into a healthcare center and checks in. It’s a simple act. It happens many times a day. It’s also a pebble in a pond that sends ripples throughout the entire organization, and has implications for that patient’s care, for clinicians, and for Operations.

When all those ripples are flowing together, everyone benefits. The patient has a better outcome. Clinicians and Operations departments have the information they need, when they need it, to be more effective and to make better decisions. Employees are happier, and the organization as a whole is stronger, more effective, and more successful.

Providers working together to review a patient’s imaging

Managing and strengthening that integration is the mission of the Clinical Operations Group.

Our team of licensed clinical professionals has a wide range of expertise and leadership experience. We bring an understanding of clinical challenges and real-world solutions that facilitate collaboration and enhance the effectiveness of the whole organization.

Just as important for the management of the modern healthcare organization, this kind of integration increases job satisfaction, improves retention, and helps fulfill all five of the Quintuple Aims.

We work with health centers to:

  • Make it easier for patients to navigate all the services they need, including medical, behavioral health, and dental.

  • Coordinate and manage primary care information for the best patient outcomes.

  • Facilitate conversation and collaboration across all health organization departments.

  • Strengthen interdepartmental communication.

  • Leverage the power of warm hand-offs

  • Maximize clinical integration success for each organization’s culture, needs, starting point, and goals.

By identifying relationship difficulties, communications challenges, and process breakdowns through the lens of our boots-on-the-ground experience, we’re able to craft solutions that turn teams with different responsibilities into true partners. We build bridges between operations, patients, and frontline staff.

Clinical Operations services include:

The licensed Clinical Operations professionals on our team include the practice areas of:

  • Medical

  • Behavioral Health

  • Dental

  • Pharmacy

Two providers meet in a corridor to do a warm hand-off for a patient while reviewing results on a tablet

The Power of Integration and The Warm Handoff

Here’s a true story from our Clinical Operations Group that illustrates the power of clinical integration, effective communication, and the warm handoff.

A patient came for a routine dental cleaning, but his blood pressure was so high that the dental department couldn’t proceed with the cleaning. Instead of sending the patient home, the dental team contacted the medical department and asked if the patient could see a provider right away.

It turned out that the medical department had lost touch with that patient three months before, and he had stopped taking his blood pressure medication. The medical department was able to get him a walk-in appointment the same day. That warm handoff was a seamless transition from dental to medical care, and the medical team was able focus on his hypertension and blood-pressure management. Once he got that under control, he could come back and get his dental cleaning.

Contact us to learn more about how the Clinical Operations Group can make a difference across your entire healthcare organization.

INSIGHTS

Learn how to make it easier for patients to navigate services, including medical, behavioral, and dental.

Experts from Facktor’s team talk about behavioral health for FQHCs and community health centers.