Business Intelligence

: Administrator reviews data on screen and conveys it to a colleague by phone

Turning health center data into meaningful insights

❯

Facktor’s Business Intelligence (BI) team supports health centers with analytics, reporting, clinical quality, population health, compliance, and data governance to operate successfully. We help organizations make informed decisions to improve clinical care, daily operations, and financial sustainability while meeting regulatory requirements.

Who We Support

Our BI team strengthens and extends the work of your staff, whether you need project-based expertise, fractional support, or interim coverage during hiring gaps or major initiatives.

Animated enterprise resource planning infographic showing kinds of data that Facktor gathers, analyzes, and manages for clients: human resources, workforce, clinical QI, operations, finance and accounting, compliance, and strategic planning

How We Support Health Centers: Focused Solutions that Meet Real Operational Needs

  • Analytics capacity gaps: temporary staffing, backlog cleanup

  • Data engineering modernization: pipelines, warehouses, APIs/SFTP

  • CalAIM & care management reporting: ECM/CS operational views

  • Claims and encounter reconciliation: PPS, FFS, Wrap, and MCP reporting

  • Quality measure automation: HEDIS, UDS, HRSA, MCP measures

  • Redetermination dashboards: eligibility monitoring and alerts

  • EHR workflow/reporting enhancements: template optimization and report development

Sample Solutions

Explore examples of the dashboards, apps, and SharePoint tools we build to support care management, operations, finance, and quality programs.

What We Deliver: Tailored to Key Areas Where Health Centers Need Support

  • Reliable reporting and tools to support day-to-day operations.

    • Provider productivity tracking 

    • Empanelment: Panel assignment tool, Panel size and continuity of care reporting

    • Service and appointment slot slot utilization 

    • SDoH and community referrals tracking

    • Call center operations tracking

  • Clear, timely reporting that improves visibility into revenue performance and tools to support informed financial decisions.

    • Revenue recognition and payment tracking dashboards

    • Claim denials and rejection monitoring and tools

    • Revenue optimization analyses

    • Fee schedule update tools

    • Rate setting tools

  • Support for recurring, regulatory, and performance-based reporting.

    • UDS clinical & financial reporting

    • HEDIS, HRSA, MCP quality measure reporting

    • OSHPD/HCOS submissions

    • CMS / NCQA / PCMH-required reporting

    • Automated recurring reporting packages

    • Ad-hoc analyses and reports (UDS, payer reports, utilization)

  • Tools that support performance improvement and clinical quality initiatives.

    • UDS & HEDIS clinical performance dashboards

    • Provider scorecards

    • Risk stratification, care gaps lists, and ADT insights

    • Quality improvement audit tools

    • Chronic disease and preventive care registries

  • Reporting and oversight of CalAIM and care management programs.

    • Staff productivity and program compliance tracking

    • RTF/OTF automation with data validation tools

    • Patient roster and service utilization monitoring

    • Eligibility and redetermination tracking

    • Risk scores, care gaps lists, and ADT insights

    • Clinical outcomes tracking for impact assessments

    • Revenue tracking and optimization

    • Program profitability monitoring

  • Accurate, trusted data for audits, submissions, and regulatory review.

    • UDS data validation

    • HRSA compliance indicators

    • Demographic, payer, and income auditing

    • Internal data integrity reviews

    • Fee schedule update tools

    • Sliding fee and eligibility data audits

  • Improving data quality through structure, standards, and stewardship.

    • Data dictionaries & definitions

    • Governance committees & policies

    • Reference tables (payer, race/ethnicity, programs)

    • Standardizing fields across systems

    • Data quality rules and validation routine

  • Building the foundation for clear, connected, and scalable decision-making.

    • Organizational data assessments and system evaluations

    • Enterprise data strategy and roadmap development

    • Integration of data across clinical, operational, and financial systems

    • Centralized data repositories and reporting environments

    • Executive dashboards and performance visibility

    • Strengthening data reliability, access, and long-term sustainability

Interim Staffing

Fractional support for analytics services without paying for a full-time staff 

Data & Reporting Roles
(Project-based, fractional, or interim coverage)

  • Data Analysts

  • Quality Reporting Specialists

  • Reporting Analysts

Engineering & Infrastructure Roles
(Fractional or project-based build/modernization support)

  • Data Engineers

  • EHR Report Writers

  • ETL Developers

Care Management & Population Health Roles
(Fractional analysts embedded with care teams)

  • ECM / CS Data Analysts

  • Population Health Analysts

Clinical Quality Roles
(Project-based or fractional support for quality programs)

  • QI Data Analysts

  • Provider performance teams

Leadership & Governance Roles
(Contracted interim or fractional leadership)

  • Compliance Analysts

  • Data Governance Leads

  • Interim / Fractional BI & Data Directors

Consultant presents data on a large display, while clients discuss and ask questions

Whether you need guidance and management on ambitious data projects, additional staffing and knowledge, help streamlining processes, or just need advice on how to use a data management tool, our Business Intelligence Group is here to help.

Contact us to talk about your needs.

INSIGHTS

Facktor supports health centers by building data capacity and leveraging data analytics to support the Quintuple Aim of care.

DOWNLOAD