Facktor Insights

Alexandra Knettel Alexandra Knettel

Front Office Dental Insurance Management

“…Community health centers play a critical role in delivering dental care to underserved populations - but navigating dental insurance can be one of the most complex and overlooked aspects of running a successful program. When done well, effective insurance management not only improves financial sustainability but also strengthens the overall patient experience....”

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Alexandra Knettel Alexandra Knettel

From Transition to Transformation

“…The main opportunity for health centers who choose Interim CFO staffing is prompt accessibility and flexibility. Rather than expending resources on hiring a permanent CFO simply to have the role filled, Interim CFO placements allow greater flexibility in use of resources and may drive cost savings in the long run...”

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Alexandra Knettel Alexandra Knettel

Mastering Dental Scheduling in FQHCs

“…Communication between the front office and clinical teams, or back office, is the most essential part of managing the schedule. It is important that there is constant communication between the front and back offices to ensure that each knows of any changes with individual patients.”

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Alexandra Knettel Alexandra Knettel

Is Your Health Center Ignoring the Power of the Patient Portal?

“…The capabilities of a patient portal have evolved and contribute to playing a vital role in delivering high-quality care with greater continuity between care team providers.  Advanced features in a patient portal can ultimately benefit both the patients and health centers financially and operationally.”

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