Health Center Operations

Facktor consultant and physician shaking hands in a health center corridor

The key to achieving success in health center operations is Facktor’s experience and multidisciplinary support

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We use the Quintuple Aim, strong client relationships, and skills in multiple areas of expertise to create powerful solutions for our clients

Animated graphic of the Quintuple Aim: Improved patient experience, better outcomes, lower costs, clinician well-being, and health equity

Since it was introduced in 2021, the Quintuple Aim has been widely adopted by the healthcare industry as the ‘true north’ goal for the future of healthcare.

Yet taking necessary steps toward achieving this Aim can feel difficult, especially when daily operations, staffing shortages, and other high-priority projects and initiatives consume the majority of the executives’ day.

This is where the support, guidance, experience and knowledge of Facktor’s Health Center Operations Group makes a crucial difference. Facktor’s Health Center Operations specialists can help you succeed in any situation from a simple workflow improvement to complex operational strategies.

Our team of seasoned FQHC & CHC operations executives, strategists, clinicians, workflow engineers, & project managers are here to ensure your success. We ensure successful engagements through the following:

Listening

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We actually listen to your goals, ambitions, and challenges. There is no one-size-fits-all approach. Unique challenges require customized solutions and scopes of work. We work with you to determine how our team may best support you.

Clear communication

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Whether in written or verbal form, clear and timely communication is key to project success. Yet we understand the life of a busy CHC executive. When we work with you, we choose communication channels and frequency that best fit the schedules and workflow of the executive and project team.

By staying on-scope, on-time, and on-budget

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We pride ourselves on being good stewards of our client’s dollars and excellent project managers.

By leaving you positioned to excel at the close of our engagement

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We are known for not just workforce augmentation, but for teaching individuals and teams skills that support health center sustainability. To that end, we are always transparent in our process and with our tools. We excel at providing close-out packages and performing project wrap-up responsibilities.

Consultant meeting with healthcare team at their health care center to discuss client’s needs

How we engage:
We meet clients where they are

Different clients need different kinds of support. Here are typical ways we engage with our clients.

  1. Strategists.
    We can support executives at the highest level on complex situations, on a regularly scheduled or as-needed basis.

  2. Interim Services.
    Gaps often exist due to planned or unplanned vacancies in key roles. Facktor can fill gaps for time periods that range from one month to one year or more for core leadership and non-leader positions.

  3. Program & Service Line Management.
    Launching a new program or service line? Need to grow an existing one? We can support both new program starts and acerated plans for growth.

  4. Project Management.
    We support new or existing projects, including capital projects and setting up new project management offices.

  5. Assessments & Audits.
    Need an organizational or departmental health check? Facktor can assess your healthcare center for operational excellence at the program, site, or organizational level.

Interdisciplinary team presenting findings and recommendations to our client

How we support our health center operations clients

We have years of experience supporting health centers and their communities nationwide.

Because of the trusting relationships we develop with the clients we serve, they engage with us on an average of 3.2 projects each. Here are some of the ways that Facktor provides support for healthcare center operations:

Core health center functions, including centralized business services. These include:

  • Call Center, Referrals, and Health Information Management

  • Operational and Program Compliance

  • Population Health Management Strategies

  • Health Information Technology

  • Patient Engagement Solutions

  • Telehealth & Alternative Visit Modalities

  • Patient Scheduling & Clinician Throughput

Support for multiple service lines and types, including:

  • Medical

  • Dental

  • Behavioral Health and Substance Abuse Disorders (SUD)

  • School-Based Health Centers

  • Mobile Medicine

Owners’ Representative Services, including:

  • New Site Planning: Construction & Design

  • Renovation Project Management Services

Capital project management

Compliance Support

  • Federal Tort Claims Act (FTCA) Initial and Re-designation

  • HRSA Operational Site Visits (OSV) Preparation and Condition Management

Improving the overall strength and efficiency of the organization with:

  • Operational and Organizational Assessments

  • Policy and Procedure Development

  • Project Management

  • Workflow Development and Optimization

  • Technical Assistance

Providing interim senior-level staffing, including:

  • Interim COO

  • Interim Directors (Quality, Operations, Program, Development, etc.)

  • Interim Project Management Specialist

Whether you need assistance in one area, many, or just don’t know where to begin, contact us. It’s a great first step.

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