Health Center Operations
The key to achieving success in health center operations is Facktor’s experience and multidisciplinary support
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We use the Quintuple Aim, strong client relationships, and skills in multiple areas of expertise to create powerful solutions for our clients
Since it was introduced in 2021, the Quintuple Aim has been widely adopted by the healthcare industry as the ‘true north’ goal for the future of healthcare.
Yet taking necessary steps toward achieving this Aim can feel difficult, especially when daily operations, staffing shortages, and other high-priority projects and initiatives consume the majority of the executives’ day.
This is where the support, guidance, experience and knowledge of Facktor’s Health Center Operations Group makes a crucial difference. Facktor’s Health Center Operations specialists can help you succeed in any situation from a simple workflow improvement to complex operational strategies.
Connect & Cover
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Treat Insurance Like a Vital Sign
State and federal policy changes are putting patient coverage at risk with an estimated 10 million people projected to lose coverage by 2034*. Facktor's Connect & Cover framework helps health centers, consortiums, and associations get ahead of this challenge with holistic, practical strategies tailored to their needs. From assembling the right team and risk-stratifying patients to optimizing technology and engaging payers, Connect & Cover guides organizations through every step of strategy formation and execution. We partner with health centers in three ways: Workshops that help leaders build actionable outreach and enrollment plans, Learning Collaboratives that bring peers together to co-design statewide strategies, and 1:1 Support for individualized coaching on staffing, ROI calculator, and financial risk assessment tools. Because when it comes to your patients' health, insurance coverage isn't an afterthought, it's a vital sign.
Our team of seasoned FQHC & CHC operations executives, strategists, clinicians, workflow engineers, & project managers are here to ensure your success. We ensure successful engagements through the following:
Listening
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We actually listen to your goals, ambitions, and challenges. There is no one-size-fits-all approach. Unique challenges require customized solutions and scopes of work. We work with you to determine how our team may best support you.
Clear communication
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Whether in written or verbal form, clear and timely communication is key to project success. Yet we understand the life of a busy CHC executive. When we work with you, we choose communication channels and frequency that best fit the schedules and workflow of the executive and project team.
By staying on-scope, on-time, and on-budget
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We pride ourselves on being good stewards of our client’s dollars and excellent project managers.
By leaving you positioned to excel at the close of our engagement
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We are known for not just workforce augmentation, but for teaching individuals and teams skills that support health center sustainability. To that end, we are always transparent in our process and with our tools. We excel at providing close-out packages and performing project wrap-up responsibilities.
How we engage:
We meet clients where they are
Different clients need different kinds of support. Here are typical ways we engage with our clients.
Strategists.
We can support executives at the highest level on complex situations, on a regularly scheduled or as-needed basis.Interim Services.
Gaps often exist due to planned or unplanned vacancies in key roles. Facktor can fill gaps for time periods that range from one month to one year or more for core leadership and non-leader positions.Program & Service Line Management.
Launching a new program or service line? Need to grow an existing one? We can support both new program starts and acerated plans for growth.Project Management.
We support new or existing projects, including capital projects and setting up new project management offices.Assessments & Audits.
Need an organizational or departmental health check? Facktor can assess your healthcare center for operational excellence at the program, site, or organizational level.
How we support our health center operations clients
We have years of experience supporting health centers and their communities nationwide.
Because of the trusting relationships we develop with the clients we serve, they engage with us on an average of 3.2 projects each. Here are some of the ways that Facktor provides support for healthcare center operations:
Core health center functions, including centralized business services. These include:
Call Center, Referrals, and Health Information Management
Operational and Program Compliance
Population Health Management Strategies
Health Information Technology
Patient Engagement Solutions
Telehealth & Alternative Visit Modalities
Patient Scheduling & Clinician Throughput
Support for multiple service lines and types, including:
Medical
Dental
Behavioral Health and Substance Abuse Disorders (SUD)
School-Based Health Centers
Mobile Medicine
Owners’ Representative Services, including:
New Site Planning: Construction & Design
Renovation Project Management Services
Capital project management
Compliance Support
Federal Tort Claims Act (FTCA) Initial and Re-designation
HRSA Operational Site Visits (OSV) Preparation and Condition Management
Improving the overall strength and efficiency of the organization with:
Operational and Organizational Assessments
Policy and Procedure Development
Project Management
Workflow Development and Optimization
Technical Assistance
Providing interim senior-level staffing, including:
Interim COO
Interim Directors (Quality, Operations, Program, Development, etc.)
Interim Project Management Specialist
Whether you need assistance in one area, many, or just don’t know where to begin, contact us. It’s a great first step.
